![]() He also sweetened the warranty deal by adding free oil changes. I asked him to recalculate the numbers by taking off the warranty and he informed me the lender approved our deal based on the vehicle being covered under warranty. I was shocked, disappointed and insulted that a finance manager would automatically add an extended warranty without our approval or consent. That's when he disclosed the price of the vehicle, extended 3rd party warranty, GAP insurance, TTL, etc. I wasn't clear exactly what numbers he was running (base price, add-ons) so I asked for clarification. It was still higher than what we discussed the previous day but it was manageable. He presented a more attractive monthly payment and better term. Later that evening, my wife and I returned and had an opportunity to speak with another finance manager, Jonathan. I had to excuse myself due to work obligations. It might be argued David couldn't possibly know what was discussed prior to his involvement but suffice to say, as a finance manager, it's his duty to be informed. He opened our folder and I was able to point out the document we were working on the previous night. ![]() I was put off (having to repeat myself) after spending 1+ hour with sales the night before. Keep in mind, the previous evening, we went back and forth about what we'd like to pay each month. His numbers weren't close to our budget, likewise he started asking about our ideal monthly payment. We didn't know the sale price, add-ons, etc he was working with, he simply presented the finance charge, monthly payment, and term. As such, we returned the next morning and sat in David's (finance manager) office to go over options. He truly went above and beyond to make us feel valued and understood.Īfter going through our financial requirements and credit application with Kaylum Tuesday evening, we waited for the finance department to run our credit Wednesday morning. I cannot say enough good things about this gentleman. The salesperson that greeted us at the door, Kaylum, was an absolute pleasure to deal with. My wife and I went in to look at a Lincoln Navigator L Reserve. 2nd finance manager (Jonathan), added a $5200 extended warranty and GAP insurance without our knowledge or consent. TL DR: 1st finance manager (David) didn't know what was going on prior to our meeting payments were almost 50% more. Satin Steel Metallic 2019 Chevrolet Trax. Odometer is 5309 miles below market average! 26/31 City/Highway MPGClean CARFAX. Located in Tomball, TX / 168 miles away from San Antonio, TXĬertified. ![]() And from the looks of the other reviews, I’m not the only person who has had a bad experience with this man. Needless to say, I will never be doing business here. I’m not sure how I’m supposed to buy a car that I can’t test drive. He then proceeded to tell me “we don’t just let people test drive $100k cars if they’re not going to buy them”, and I was in utter shock. I said no, I will come back with my husband when he’s not at work IF I like the vehicle. The joke of a sales manager Jazz was VERY pushy, wanting me to drive the car to my husband at work so we could buy it right then and there. I went in to drive said vehicle I’ve been waiting 2 weeks to do drive, but David was not there. I had to fly out for a funeral, so I said I would come the next week. Fast forward a week, he calls to say they have one and to come drive it. ![]() Sales rep David that day was amazing ! Wasn’t rushing me, we test drove multiple vehicles, and he stated they didn’t have an SQ7 at the time, but would call me when they did. My husband and I had gone in to test drive a Q8 a couple weeks ago, and ultimately decided I wanted to look for an SQ7 for the third row and more HP. Located in San Antonio, TX / 17 miles away from San Antonio, TX
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